Terms of service

Terms of Service

Last Updated: May 28, 2026

PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING THIS WEBSITE OR PLACING AN ORDER.

These Terms of Service (“Terms”) govern your access to and use of the www.ateuropeandesignhardware.ca, online store, products, services, content, and related features (collectively, the “Services”) operated by AT European Design Inc. (“AT European Design Inc.,” “we,” “our,” or “us”).

By accessing or using our website, creating an account, placing an order, or purchasing products from us, you agree to be legally bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.

1. Eligibility & Acceptance

By using this website, you represent and warrant that:

• You are at least the age of majority in your province or territory of residence;
• You have the legal authority to enter into binding agreements;
• All information you provide is accurate, complete, and current.

You agree to use the Services only for lawful purposes and in accordance with these Terms.

2. Online Store & Products

AT European Design Inc. operates a Shopify-based ecommerce store offering home organization and interior hardware products, including:

• Closet systems;
• Kitchen hardware;
• Organizers;
• Accessories;
• Storage solutions;
• Related hardware and home improvement products.

All products displayed on the website are subject to availability.

We reserve the right to:

• Limit quantities purchased;
• Refuse or cancel orders;
• Discontinue products;
• Modify pricing;
• Correct product or pricing errors;
• Restrict sales to certain customers, addresses, or jurisdictions.

Products are intended for personal residential or light commercial use unless otherwise specified.

Unauthorized resale of products is prohibited without prior written permission.

3. Product Information & Accuracy

We make reasonable efforts to accurately display:

• Product descriptions;
• Dimensions;
• Finishes;
• Materials;
• Hardware specifications;
• Product images and colors.

However:

• Colors and finishes may vary depending on lighting, manufacturing variation, and monitor settings;
• Measurements may contain minor tolerances;
• Product availability and pricing may change without notice.

AT European Design does not guarantee that all website information is complete, accurate, current, or error-free.

We reserve the right to correct any errors, inaccuracies, omissions, or technical issues relating to:

• Pricing;
• Inventory;
• Product descriptions;
• Promotions;
• Shipping calculations;
• Coupon codes;
• Website functionality.

We reserve the right to cancel or refuse orders affected by such errors, even after order confirmation or payment processing.

4. Orders & Acceptance

Your order constitutes an offer to purchase products from AT European Design Inc.

We reserve the right to accept, reject, or cancel any order for reasons including:

• Product availability;
• Payment authorization issues;
• Pricing errors;
• Suspected fraud;
• Shipping restrictions;
• Violations of these Terms.

An order confirmation email does not constitute final acceptance of your order.

We reserve the right to limit quantities purchased per:

• Customer;
• Household;
• Address;
• Payment method;
• Order.

5. Pricing & Payments

All prices are listed in Canadian Dollars (CAD) unless otherwise stated.

Applicable taxes, shipping charges, duties, or additional fees will be added during checkout where required by law.

Payments are processed securely through third-party payment providers. By submitting payment information, you represent and warrant that:

• You are authorized to use the payment method provided;
• The billing information supplied is accurate and complete.

AT European Design Inc. reserves the right to:

• Refuse transactions;
• Cancel orders;
• Correct pricing errors;
• Suspend transactions suspected of fraud or unauthorized activity.

6. Shopify Platform

Our online store may be hosted on Shopify Inc., which provides the ecommerce platform used to sell our products and services.

Your use of Shopify-powered checkout features, payment systems, Shop Pay, and related services may also be subject to Shopify’s own terms, conditions, and privacy policies.

AT European Design Inc. is not responsible for interruptions, errors, outages, or technical issues arising from third-party ecommerce platforms, software, integrations, or payment providers.

7. Shipping & Delivery

Shipping times displayed on the website are estimates only and are not guaranteed.

AT European Design Inc. is not responsible for delays caused by:

• Shipping carriers;
• Customs processing;
• Supply chain disruptions;
• Weather conditions;
• Inventory shortages;
• Incorrect customer information;
• Events beyond our reasonable control.

Risk of loss and title to products pass to you upon delivery of products to the shipping carrier.

Customers are responsible for ensuring shipping information is accurate at the time of purchase.

8. Inspection Upon Delivery

Customers are responsible for inspecting all products immediately upon delivery.

Claims relating to:

• Missing items;
• Incorrect products;
• Shipping damage;
• Visible defects;
• Product shortages;

must be reported to AT European Design Inc. within seven (7) days of delivery.

Failure to report issues within this period may result in denial of the claim to the extent permitted by law.

Customers should retain original packaging materials and provide photographs or supporting documentation when submitting claims.

9. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are subject to our Return Policy, which forms part of these Terms.

Certain products may be:

• Final sale;
• Non-returnable;
• Subject to restocking fees;
• Ineligible for cancellation after processing.

Customized, made-to-order, special-order, installed, clearance, or modified products may not be eligible for return unless defective or required by applicable law.

10. Installation & Product Use Disclaimer

Customers are solely responsible for ensuring that products purchased from AT European Design Inc. are installed correctly, safely, and in accordance with all instructions, specifications, weight limits, mounting requirements, and applicable building codes.

Improper installation, misuse, overloading, unauthorized modification, improper anchoring, failure to use appropriate mounting hardware, or failure to follow instructions may result in:

• Property damage;
• Product failure;
• Personal injury;
• Other losses or damages.

AT European Design Inc. is not responsible or liable for damages, injuries, losses, costs, or claims arising from:

• Improper installation;
• Incorrect assembly;
• Product misuse;
• Unauthorized modifications;
• Incompatible wall or mounting surfaces;
• Installation performed by unqualified individuals.

Customers are responsible for consulting qualified contractors, installers, engineers, or other professionals where appropriate.

11. Product Suitability

Customers are responsible for determining whether products purchased from AT European Design Inc. are suitable for their intended use, installation environment, wall type, mounting conditions, and weight requirements.

Unless expressly stated otherwise in writing, products sold by AT European Design are intended for standard residential and light commercial applications only.

AT European Design Inc. does not guarantee compatibility with all surfaces, structures, or installation conditions.

12. Informational Content Disclaimer

Any measurements, specifications, product recommendations, installation guidance, layouts, organizational suggestions, or design-related information provided through the website, social media, customer support, or marketing materials are provided for general informational purposes only.

Such information does not constitute:

• Engineering advice;
• Structural advice;
• Architectural advice;
• Construction advice;
• Professional installation advice.

Customers remain solely responsible for verifying all measurements, specifications, installation requirements, and product compatibility before purchase or installation.

13. Limited Warranty Disclaimer

Unless expressly stated otherwise in writing, products sold by AT European Design Inc. are provided without additional warranties beyond those required under applicable consumer protection laws.

Manufacturer warranties, where applicable, are provided solely by the manufacturer.

To the fullest extent permitted by law, AT European Design Inc. disclaims all implied warranties, including:

• Merchantability;
• Fitness for a particular purpose;
• Durability;
• Non-infringement.

Nothing in these Terms limits any rights that cannot legally be excluded under applicable Canadian consumer protection laws.

14. User Accounts

You may create an account to access certain features of the website.

You are responsible for:

• Maintaining the confidentiality of your account credentials;
• Restricting access to your account;
• All activities occurring under your account.

You agree to notify us immediately of any unauthorized use of your account.

AT European Design Inc. is not responsible for losses arising from unauthorized account access caused by your failure to safeguard login credentials.

15. Marketing Communications

By creating an account, making a purchase, subscribing to emails, or otherwise providing your contact information, you consent to receive transactional communications related to:

• Orders;
• Shipping;
• Returns;
• Customer support;
• Account activity.

Where permitted under applicable Canadian law, including CASL, AT European Design may also send:

• Promotional emails;
• Product updates;
• Special offers;
• Abandoned cart reminders;
• Marketing communications.

You may unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link included in our emails; or
• Contacting us at hello@aateuropeandesign.com

16. SMS & Mobile Communications

If you provide your mobile phone number, AT European Design Inc. may send text messages relating to:

• Orders;
• Deliveries;
• Customer support;
• Promotions;
• Marketing campaigns;

where permitted by law and where appropriate consent has been obtained.

Message frequency may vary. Standard message and data rates may apply.

You may opt out at any time by following unsubscribe instructions included in the message or by contacting us directly.

17. Intellectual Property

All website content, including:

• Logos;
• Product names;
• Product designs;
• Images;
• Videos;
• Graphics;
• Text;
• Downloads;
• Branding;
• Website design;
• Software and code;

is owned by or licensed to AT European Design Inc. and protected by applicable intellectual property laws.

You may not reproduce, distribute, copy, modify, republish, sell, or exploit website content without prior written permission.

18. User Content & Reviews

If you submit reviews, photos, testimonials, comments, or other content to AT European Design Inc., you grant us a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, publish, display, modify, and distribute such content for commercial, promotional, or marketing purposes.

You represent that:

• You own or control the rights to submitted content;
• Your content does not violate any laws or third-party rights.

We reserve the right to remove content at our sole discretion.

19. Prohibited Uses

You agree not to:

• Use the website unlawfully;
• Violate intellectual property rights;
• Upload malicious software or code;
• Attempt unauthorized access to systems or accounts;
• Interfere with website functionality;
• Use automated scraping tools;
• Engage in fraud or deceptive activity;
• Misrepresent your identity or affiliation;
• Use the Services for unauthorized commercial purposes.

Violation of these Terms may result in suspension or termination of access.

20. Third-Party Services & Links

The website may contain links to third-party websites, services, applications, social media platforms, or payment providers.

AT European Design Inc. is not responsible for:

• Third-party content;
• Privacy practices;
• Security;
• Availability;
• Products or services offered by third parties.

Your interactions with third parties are solely between you and the third party.

21. Renovation & Project Delays

AT European Design Inc. shall not be liable for:

• Contractor costs;
• Installation delays;
• Renovation delays;
• Scheduling conflicts;
• Labour expenses;
• Lost profits;
• Project interruptions;
• Indirect or consequential losses arising from shipping delays, inventory shortages, manufacturing delays, or carrier disruptions.

Delivery timelines are estimates only unless expressly guaranteed in writing.

22. Chargebacks & Payment Disputes

Customers agree to contact AT European Design Inc. to attempt to resolve billing concerns before initiating chargebacks or payment disputes.

Fraudulent chargebacks or abuse of payment dispute systems may result in:

• Order cancellation;
• Account suspension;
• Collection activity;
• Legal action where appropriate.

AT European Design Inc. reserves the right to provide transaction records, delivery confirmations, communications, and related evidence to payment processors or financial institutions during dispute investigations.

23. Disclaimer of Warranties

To the fullest extent permitted by law, the website, Services, and products are provided “as is” and “as available” without warranties of any kind, whether express or implied.

AT European Design Inc. disclaims all warranties including:

• Merchantability;
• Fitness for a particular purpose;
• Non-infringement;
• Accuracy or reliability of content;
• Uninterrupted or error-free operation.

Some jurisdictions may not permit certain warranty exclusions, so portions of this section may not apply to you.

24. Limitation of Liability

To the fullest extent permitted by law, AT European Design Inc. shall not be liable for:

• Indirect damages;
• Incidental damages;
• Consequential damages;
• Loss of profits;
• Loss of business;
• Loss of data;
• Business interruption;
• Delays;
• Product misuse;
• Installation-related damages.

In all circumstances, AT European Design’s Inc. total liability shall not exceed the amount paid by you for the product or order giving rise to the claim.

25. Indemnification

You agree to indemnify and hold harmless AT European Design Inc., its owners, affiliates, employees, contractors, suppliers, and service providers from claims, liabilities, damages, costs, or expenses arising from:

• Your use of the Services;
• Your breach of these Terms;
• Your violation of any law or third-party rights.

26. Force Majeure

AT European Design Inc. shall not be liable for delays or failures resulting from causes beyond our reasonable control, including:

• Natural disasters;
• Supply chain disruptions;
• Labour shortages;
• Internet outages;
• Carrier delays;
• Government actions;
• Power failures;
• Epidemics or pandemics.

27. Termination

We reserve the right to suspend or terminate access to the website or Services at any time, without notice, for conduct violating these Terms or applicable law.

Sections relating to:

• Intellectual property;
• Disclaimers;
• Limitation of liability;
• Indemnification;
• Governing law;
• Payment obligations;

shall survive termination.

28. Entire Agreement

These Terms, together with our Privacy Policy, Return Policy, Shipping Policy, Warranty Policy, and any additional policies posted on the website, constitute the entire agreement between you and AT European Design Inc. regarding use of the Services.

29. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.

30. Waiver

Failure by AT European Design Inc. to enforce any provision of these Terms shall not constitute a waiver of any rights or provisions.

31. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the applicable laws of Canada.

Any disputes arising from these Terms or use of the Services shall be subject to the exclusive jurisdiction of the courts located in Ontario, Canada.

32. Changes to These Terms

AT European Design Inc. reserves the right to modify these Terms at any time.

Updated Terms will be posted on this page with a revised “Last Updated” date.

Your continued use of the website following changes constitutes acceptance of the revised Terms.

33. Contact Information

If you have questions regarding these Terms, please contact us:

AT European Design Inc.
Email: hello@aateuropeandesign.com

Effective Date: June 2^nd 2026