Shipping policy

AT EUROPEAN DESIGN

SHIPPING POLICY

Effective Date: June 2^nd 2026

At AT European Design Inc, we are committed to providing high-quality European-inspired home improvement and organization solutions while ensuring a smooth and reliable delivery experience for our customers. Please review our shipping policy carefully before placing an order.

1. ORDER PROCESSING

Orders are typically processed within 2–5 business days after payment has been received and verified.

Orders are processed Monday through Friday, excluding weekends and statutory holidays.

Once an order has been placed, customers will receive an order confirmation email. A shipping confirmation and tracking information will be provided when available.

1. SHIPPING TIME

Many of our products are sourced from specialized manufacturers and suppliers to ensure the quality, functionality, and design standards expected from AT European Design Inc.

Most orders are delivered within approximately 3–4 weeks following order processing.

Delivery timelines are estimates only and may vary based on:

• Product availability
• Order volume
• Delivery destination
• Carrier performance
• Weather conditions
• Customs processing (if applicable)
• Supply chain disruptions
• Seasonal demand

While every effort is made to meet estimated delivery dates, AT European Design does not guarantee specific delivery times.

1. SHIPPING AREAS

AT European Design Inc. currently ships throughout Canada.

Shipping to additional locations may be available upon request. Additional charges may apply for remote or hard-to-service areas.

1. FREE SHIPPING

Free standard shipping is available on qualifying orders of $1,500 CAD or more before taxes and after discounts within eligible Canadian delivery areas.

AT European Design reserves the right to exclude oversized items, freight shipments, custom-made products, special-order products, and remote delivery locations from free shipping promotions.

If an order qualifying for free shipping is partially returned and the remaining order value falls below the free shipping threshold, the original shipping cost may be deducted from any eligible refund.

1. SHIPPING COSTS

Shipping charges for orders under $1,500 CAD are calculated at checkout based on the delivery address, product dimensions, weight, and shipping method selected.

Additional shipping charges may apply for oversized, heavy, custom, freight, or remote-area deliveries.

Customers will be notified of any additional charges before shipment.

1. FREIGHT AND OVERSIZED PRODUCTS

Certain products may require freight delivery due to their size, weight, or dimensions.

Freight deliveries may require scheduling and someone to be present at the delivery location to receive the shipment.

Additional freight charges may apply and will be communicated before the order is shipped.

1. DELIVERY RESPONSIBILITY

Customers are responsible for providing accurate and complete shipping information at the time of purchase.

AT European Design is not responsible for delays, failed deliveries, lost shipments, or additional costs resulting from incorrect or incomplete shipping information supplied by the customer.

Ownership and risk of loss transfer to the customer upon successful delivery of the order to the shipping address provided.

1. INSPECTION OF DELIVERIES

Customers are encouraged to inspect all products immediately upon delivery.

Any visible damage, shortages, defects, or delivery discrepancies must be reported to AT European Design within 48 hours of receipt.

Supporting photographs and documentation may be required to process claims.

Failure to report shipping-related issues within this timeframe may affect our ability to assist with claims.

1. LOST OR DAMAGED SHIPMENTS

If a shipment is lost, damaged, or appears to be missing during transit, customers should contact AT European Design as soon as possible.

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

AT European Design Inc. reserves the right to require supporting documentation before processing any shipping-related claim.

1. REFUSED DELIVERIES

If a customer refuses delivery for reasons other than shipping damage, product defect, or an error made by AT European Design Inc., the customer may be responsible for:

• Original shipping charges
• Return shipping charges
• Handling fees
• Applicable restocking fees

These amounts may be deducted from any eligible refund.

1. CUSTOM AND SPECIAL-ORDER PRODUCTS

Custom-made, made-to-order, personalized, and special-order products are manufactured or sourced specifically for the customer.

Once production, manufacturing, or procurement has begun, such orders may not be cancelled, modified, returned, or refunded except as required by applicable law.

Customers are encouraged to carefully review all specifications before placing an order.

1. DELAYS AND UNFORESEEN CIRCUMSTANCES

AT European Design Inc. shall not be liable for delays or failure to perform resulting from circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Severe weather events
• Transportation disruptions
• Labour disputes or strikes
• Government actions or regulations
• Customs delays
• Supplier shortages
• Supply chain disruptions
• Public health emergencies
• Carrier service interruptions

1. POLICY CHANGES

AT European Design Inc. reserves the right to modify this Shipping Policy at any time without prior notice. Changes will become effective immediately upon posting to our website.

1. CONTACT US

If you have any questions regarding shipping, delivery timelines, or order status, please contact us:

AT European Design Inc.

Email: hello@ateuropeandesign.ca

Website: www.ateuropeandesign.ca

Phone: +1 - 647-806-7975